Terms and Conditions of Use and Sale


Welcome to www.labelagesolutions.com (referred also as “Seller”)! These Terms of Use describe the terms and conditions applicable to your access and use of this website owned, operated, branded or made available by labelagesolutions.com from the MATMAR-LINE d.o.o.  (further referred as Company):

Full company name: MATMAR-LINE d.o.o., podjetje za proizvodnjo, trgovino, marketing, storitve in zunanjo trgovino, Ljubljana

Short company name: Matmar-line d.o.o.

Registered office: Brnčičeva ulica 13, 1231 Ljubljana Črnuče, Slovenija

Business address: Brnčičeva ulica 13, 1231 Ljubljana Črnuče, Slovenija

Court/business register entry date:  30. 10. 1990

Company Number: 5419344000

VAT: SI 94942455

The Company (defined above) relate to the Labelagesolutions e-commerce platform including but not limited to the web and mobile optimized versions of the websites identified by the uniform resource locator www.labelagesolutions.com (referred to as “Site”) and its mobile applications This document is a legally binding agreement between you as the user(s) of the Sites (referred to as “you”, “your” or “User” hereinafter) and the Labelagesolutions.com contracting entity determined in accordance with clause 2.1 below (referred to as “we”, “our” or “Labelagesolutions.com” hereinafter).

1. Application and Acceptance of the Terms

1.1 Your access to and use of the Site and Labelagesolutions.com services, software and products through the Site, which shall include the platforms described in clause 7.1 of the Terms (such services, software and products collectively referred to as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy (defined in clause 3.3 below), the Product Listing Policy and any other rules and policies of the Sites that Labelagesolutions.com may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the “Terms”. By accessing and use of the Sites and Services, you agree to accept and be bound by the Terms. Please do not access or use the Services or the Sites if you do not accept all of the Terms.

1.2 You may not access or use the Services or the Site and may not accept the Terms if (a) you are not of legal age to form a binding contract with Labelagesolutions.com, or (b) you are not permitted to receive any Services under the laws of Ireland and European Union (referred as “EU”), countries / regions including the country / region in which you are resident or from which you access and use the Services and the Site.

1.3 Labelagesolutions.com may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to access or use the Services or the Site, you agree that the amended and restated Terms will apply to you.

1.4 If Labelagesolutions.com has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your access to and use of the Services or the Sites.

1.5 You may be required to enter into separate agreement(s), whether online or offline, with Labelagesolutions.com or our affiliate for any Service (or features within the Services) (each an “Additional Agreement”). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service (or feature within the Service) concerned.

1.6 The Terms may not otherwise be modified except in writing by an authorized person of Labelagesolutions.com or the respective legal representative of the Company.

2. Provision of Services

2.1 If you are a user of the Site, you are (as Buyer) contracting with Labelagesolutions.com and the Company MATMAR-LINE d.o.o. .

2.2 Labelagesolutions.com reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to Users, or subject to other conditions that Labelagesolutions.com may impose in our discretion.

2.3 Services (or any features within the Services) may vary for different regions and countries. No warranty or representation is given that a particular Service or feature or function thereof or the same type and extent of the Service or features and functions thereof will be available for Users. Labelagesolutions.com may in our sole discretion limit, deny or create different levels of access to and use of any Services (or any features within the Services) with respect to different Users.

2.4 Labelagesolutions.com may launch, change, upgrade and impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the ability of such paying Users to enjoy that Service, except in respect of any Labelagesolutions.com Relevant Jurisdiction Users. In respect of any Users, Labelagesolutions.com and Company may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the ability of such paying Users to enjoy that Service.

3. Users Generally

3.1 As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when accessing or using the Site or Services.

3.2 You agree that (a) you will not copy, reproduce, download, republish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Site (the “Site Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with Labelagesolutions.com, or otherwise commercially exploiting the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Labelagesolutions.com is prohibited. Use of any content or materials on the Site for any purpose not expressly permitted in the Terms is prohibited.

3.3 Labelagesolutions.com may allow Users to access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties' web sites. You are cautioned to read such web sites' terms and conditions and/or privacy policies before using the Sites. You acknowledge that Labelagesolutions.com has no control over such third parties' web sites, does not monitor such web sites, and shall not be responsible or liable to anyone for such web sites, or any content, products or services made available on or through such web sites.

3.4 You agree not to undertake any action to undermine the integrity of the computer systems or networks of Labelagesolutions.com and/or any other User nor to gain unauthorized access to such computer systems or networks.

3.5 You agree not to undertake any action which may undermine the integrity of Labelagesolutions.com’s feedback system, such as leaving positive feedback for yourself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another User.

3.6 By posting or displaying any logos, trademarks, service marks, brands, description/information in the product listings, and any other information, content or material on the Site (any of such information, content or material, collectively referred to as “User Content”) or providing any User Content to Labelagesolutions.com, and to the extent permitted under applicable law, you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable (through multiple tiers) license to Labelagesolutions.com to display, transmit, distribute, reproduce, publish, duplicate, adapt, modify, edit, translate, create derivative works using the User Content, remove any part of it (including, without limitation, the watermark or mark the User Content bears), and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner, on the Site and for any purpose which may be beneficial, whether directly or indirectly, to Labelagesolutions.com, the operation of the Sites, the provision of any Services and Promotion Services and/or the business of the User. You confirm and warrant to Labelagesolutions.com that you have all the rights, power and authority necessary to grant the above license and the User Content and use of such User Content (including derivative works) by Labelagesolutions.com, under such license is free from derivative works) by Labelagesolutions.com, under such license is free from any infringement or violation of any Third Party Rights (as defined in clause 5.4 of the Terms). To the maximum extent permitted by law, you waive your right to enforce your Intellectual Property Rights in the User Content against Labelagesolutions.com in connection with use of such User Content in connection with the Services. Information that is protected under data protection laws will only be used and kept in compliance with those laws.

4. Users (Members) Accounts

4.1 User may be registered on the Site to access or use some Services (a registered User is also referred to as a “Member” below) if the Site the website also allows user registration.

4.2 User registration on the Labelagesolutions.com website is not necessary as a prerequisite for purchasing products. However, it is mandatory that the user of the Labelagesolutions.com website confirms his agreement with these Terms and Conditions before purchasing the products.

4.3 Member agrees that all use of the Site and Services, and all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any Additional Agreements or rules, subscribing to or making any payment for any services, sending emails using the email account or sending SMS) will be deemed to have been authorized by the Member.

4.4 For the purposes of providing the services he offers, the Seller collects, manages, processes and stores the following personal information:

  • name and surname
  • shipping address
  • company or legal entity name (if the user is a legal entity)
  • tax number of the legal entity (if the user is a legal entity)
  • email address (user name)
  • telephone number
  • country of residence
  • other information that the user voluntarily enters into the online store forms
  • other information that the user subsequently voluntarily adds to his profile.

The Seller is not responsible for the accuracy, completeness and promptness of information entered by users.

4.5 Cookies and IP addresses

At the beginning of every online store visit, the Seller assigns each user a cookie for identification, to monitor the shopping cart and ensure traceability. Cookies are stored in the server's memory only for the duration of the online store visit and are deleted after one hour of inactivity. The Seller can also store some permanent cookies on the user's computer or device, such as the encrypted user identification number for identifying the user at the next visit of the online store or product appraisal, by means of which the user knows which items he has already rated, and indirectly also Google Analytics external cookies that serve to analyse website visits. The Seller may use this data in an anonymous summarized form for statistical analysis purposes. For the purposes of providing form for statistical analysis purposes. For the purposes of providing online security, the Seller also collects IP addresses from which the users access the online store.

5. User’s Responsibilities

5.1 Each User represents, warrants and agrees that (a) you have full power and authority to accept the Terms, to grant the license and authorization and to perform the obligations hereunder; (b) your access and use the Sites and Services will be for business purposes only; and (c) for Users who are business entities, the address you provide when buying on Site is the principal place of business of your business entity. For purposes of this provision, a branch or liaison office will not be considered a separate entity and your principal place of business will be deemed to be that of your head office.

5.2 Users may be required to provide information or material about their entity, business or products/services as part of the buying process on the Site for Users access to and use of any Service of the Site. Each User represents, warrants and agrees that (a) such information and material whether submitted during the buying or registration process or thereafter throughout the continuation of the use of the Sites or Service is true, accurate, current and complete, and (b) you will maintain and promptly amend all information and material to keep it true, accurate, current and complete.

5.3 Each User represents, warrants and agrees that (a) you shall be solely responsible for obtaining all necessary third party licenses and permissions regarding any User Content that you submit, post or display; (b) any User Content that you submit, post or display does not infringe or violate any of the copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party (“Third Party Rights”);

5.4 Each User further represents, warrants and agrees that the User Content that you submit, post or display shall:

  1. be true, accurate, complete and lawful;
  2. not be false, misleading or deceptive;
  3. not contain information that is defamatory, libellous, threatening or harassing, obscene, objectionable, offensive, sexually explicit or harmful to minors;
  4. not contain information that is discriminatory or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  5. not violate the Product Listing Policy, other Terms or any applicable Additional Agreements
  6. not violate any applicable laws and regulations (including without limitation those governing export control, consumer protection, unfair competition, price gouging or false advertising) or promote any activities which may violate any applicable laws and regulations;
  7. not contain any link directly or indirectly to any other web Sites which includes any content that may violate the Terms.

5.5 User acknowledges and agrees that Labelagesolutions.com reserves the right to, but shall not be required to actively monitor or exercise any editorial control whatsoever over the content of any message or material or information (including User Content) created, or material or information (including User Content) created, obtained or accessible through the Services or Site. Labelagesolutions.com does not endorse, verify or otherwise certify the contents of any comments or other material or information (including User Content) created, submitted, posted, displayed or otherwise made by any User. Each User is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information.

6. Breaches by Users

6.1 Labelagesolutions.com reserves the right in our sole discretion to remove, modify or reject any User Content (in whole or in part) that you submit to, post or display on the Sites which we reasonably believe (i) violates any applicable laws and regulations, (ii) violates the Terms hereunder, (iii) could subject Labelagesolutions.com to liability, (iv) infringes any Third Party Rights, (v) could harm the interests of other Users, third party or Labelagesolutions.com or our affiliates, or (vi) is otherwise found inappropriate in Labelagesolutions.com’s sole discretion.

6.2 Labelagesolutionsa.com reserves the right to cooperate fully with governmental or regulatory authorities, law enforcement bodies, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, to the extent permitted by applicable laws and policies, Labelagesolutions.com may disclose the Users identity, contact information and/or information regarding the possible Users account(s), transactions or activities carried out on or via the Site, if requested by a government, regulatory or law enforcement body or an injured third party, or as a result of a subpoena or other legal action. Labelagesolutions.com shall not be liable for damages or results arising from such disclosure, and User agrees not to bring any action or claim against Labelagesolutions.com for such disclosure.

6.3 Each User agrees to indemnify Labelagesolutions.com, our affiliates, Companies directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from your submission, posting or display of any User Content, from your access to or use of the Sites or Services, or from your breach of the Terms or any Additional Agreements.

6.4 Each User further agrees that Labelagesolutions.com is not responsible, and shall have no liability to you or anyone else for any User Content or other material transmitted through the Sites or Services, including fraudulent, untrue, misleading, inaccurate, defamatory, offensive or illicit material and that the risk of damage from such User Content or other material rests entirely with the User.

7. Offer of products, delivery times and acceptance, prices, payment methods

7.1 By purchasing a product in the Labelagesolutions.com online store, the User certifies and guarantees that he is of legal age and has full legal capacity. The Seller will use and process personal information, which the User provides when purchasing, for the purpose of concluding and completing distance contracts. By purchasing in the online store, the User agrees that the Seller may send him promotional messages to the provided telephone number and email address, which will clearly indicate, in accordance with the email address, which will clearly indicate, in accordance with the legal provisions, that they have been sent on behalf of the Company and the Seller.

7.2 Due to the nature of online shopping, the offer of the online store products is often and rapidly changing. All product photos are symbolic and do not necessarily reflect the full features of the product, therefore they serve only as an information display.

7.3 The Seller will deliver the ordered products to the User within the agreed time. The delivery time of products that are in stock, upon home delivery, is up to 7 working days from the confirmation of the order for delivery addresses in EU. Delivery within 7 days is not guaranteed. Products that the seller does not have in stock cannot be ordered. The above stated delivery times are indicative and informative and the Seller reserves the right to change the stated delivery times at any time. Unless agreed otherwise, delivery will be made to the delivery address indicated by User. On Labelagesolutions.com website Users can find information on the availability of products sold by Labelagesolutions.com. Please note that all information about the availability, shipping or delivery of a product is merely estimated information and contains approximate values and does not constitute binding or guaranteed shipping or delivery dates, unless expressly stated otherwise in the shipping options for the respective product. If Labelagesolutions.com cannot deliver to User because the goods delivered do not fit through User entrance door, front door or User staircase, or User is not found at the delivery address given by User even though the delivery time has been announced to User with a reasonable period of notice User will have to bear the cost of such failed delivery.

7.4 The products will be delivered in appropriate packaging, which will ensure confidentiality of the nature of the product.


7.5 Prices in the online store include VAT. Prices can be changed without prior notice. All stated prices are valid at the time of the order and are valid until the new price list is accepted. On the online store page, a regular price is posted which represents the supplier’s recommended retail price for a particular item, and an online price that is accessible to all online store buyers. Upon completion of the purchase, the User receives an order confirmation via email with all the details of the order. The Purchase Contract between the Seller and the User is concluded at the moment the Seller approves the order. From this moment, all prices and other conditions are fixed and apply to both the Seller and the User.

Payment Methods

7.6 The Seller provides the Buyer with the following payment

Methods for purchasing products from the online store:

- with credit cards

- with PayPal

Purchase procedure

7.7 Contract

Users’ orders are an offer to Labelagesolutions.com to buy the product(s) in Users orders. When User pace an order to purchase a product from Labelagesolutions.com, Labelagesolutions.com will send User a message confirming receipt of Users order and containing the details of Users order (the “Order Confirmation”). The Order Confirmation is acknowledgement that Labelagesolutions.com have received User order, and does not confirm acceptance of User offer to buy the product(s) or the services ordered. Labelagesolutions.com only accept User

offer, and conclude the contract of sale for a product ordered by User, when Labelagesolutions.com dispatch the product to User and send email or post a message to User that product has been dispatched to the User. User contract is with Company (MATMAR-LINE d.o.o. ). User provide his consent to receive sales invoices electronically.

7.8 Order confirmed

When the User submits the order, he is redirected to the website with a message that his order has been accepted. After receiving the order, the Seller will check it, check the availability of the ordered products and confirm the order on the registered e-mail address of the User. The Seller can also contact the User through the contact telephone number to check the data or to ensure the accuracy of the delivery. Upon confirmation of the order, the Seller will notify the User by email about the scheduled delivery date.

7.9 Order cancellation

The order is deemed to be confirmed if the User does not cancel the order. If the item cannot be delivered within the written deadline, the Seller informs the User by email address. The Buyer can cancel the order by replying to the email he receives when ordering.

7.10 Dispatch

The Seller prepares and dispatches the goods within the agreed time period with an agreed shipping method.


The right to cancellation does not exist or lapses, as the case may be, in the case of contracts regarding:

- the delivery of goods which are not suitable for return due to health protection or hygienic reasons if unsealed by User after delivery, or which, due to their nature, are, after delivery, inseparately mixed with other items;

- the supply of goods made to customer specifications or clearly customized to personal needs;

- the supply of goods which may deteriorate or expire rapidly;

The Seller is not liable for any damage or injury caused by the use or misuse of the products in the online store offer.


When ordering products from Labelagesolutions.com for delivery outside of the EU Users may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by User; Labelagesolutions.com has no control over these charges. Customs policies vary widely from country to country, so User should contact its local customs office for further information. Users agree that they are aware that cross-border deliveries are subject to opening and inspection by customs authorities. Customs forms for non-EU shipments show the value of items included in the delivery by product type. Labelagesolutions.com reserve the right to provide such information to customs in order to simplify the process for its customers or due to legal obligations. Customs can open and control packages, Labelagesolutions.com have no influence over that.

8. Force Majeure

8.1 Labelagesolutions.com shall not be liable for or required to pay compensation of any nature whatsoever for any loss arising from the unavailability, inconvenience or failures of the services or systems due to the following reasons: (i) system shut-down for maintenance; (ii) inability to transmit data due to failures in communications terminals or telecommunications equipment; (iii) systems failure and inability to perform its functions) due to force majeure events including but not limited to typhoons, earthquakes, tsunamis, fioods, power failure, fires, storms, war, political unrest, labour strikes, shortage of labor or materials, riots, insurrections, civil disturbances, terrorist attack, explosions, acts of God, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties; or (iv) suspension or delay of services or systems failure due to reasons beyond the reasonable control of Labelagesolutions.com such as hacker or cyber-attacks, technical adjustments or failure of the telecommunications department, website upgrades, third party problems or any suspension or disruption of transportation or business operation (including but not limited to delays or disruption of the resumption of work or operation ordered by any government agency) in the event of a national or regional spread of epidemic or pandemic.

9. Intellectual Property Rights

9.1 Labelagesolutions.com is the sole owner or lawful licensee of all the rights and interests in the Site and the Site Content. The Site and Site Content embody trade secrets and other intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Sites and Site Content shall remain with Labelagesolutions.com and the Company, as the case may be. All rights not otherwise claimed under the Terms or by Labelagesolutions.com are hereby reserved.

9.2 "LABELAGESOLUTIONS", "LABELAGESOLUTIONS.COM", “MATMAR-LINE D.O.O. ” and related icons and logos are registered trademarks or trademarks or service marks of Company in the Relevant Jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

9.3 Labelagesolutions.com may have independent third parties involved in the provision of the Site or Services (e.g., the authentication and verification service providers). You may not use any trademark, service mark or logo of such independent third parties without prior written approval from such parties.

9.4 To the largest extent permissible under applicable law, all rights, title and interest to all derivative work created by Labelagesolutions.com and/or its affiliates using User Content pursuant to the Terms shall belong to Labelagesolutions.com, which may be freely assignable, licensable or grantable by Labelagesolutions.com to any third party or its affiliates.

10. Notices and Privacy Notice

10.1 All legal notices or demands to or upon Labelagesolutions.com shall be made in writing and sent to Labelagesolutions.com personally, by courier or certified mail to the following entity and business address: Brnčičeva ulica 13, 1231 Ljubljana Črnuče, Slovenija. The notices shall be effective when they are received by Labelagesolutions.com in any of the above-mentioned manner.

10.2 All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to Labelagesolutions.com, or by posting such notice or demand on an area of the Sites that is publicly accessible without a charge.

10.3 You agree that all agreements, notices, demands, disclosures and other communications that Labelagesolutions.com sends to you electronically will satisfy any legal requirement that such communication should be in writing.

10.4 Labelagesolutions.com collects Users personal information in order to provide and continually improve our products and services. The types of information Labelagesolutions.com gather:

- Information from Users: Labelagesolutions.com receives and store any information User provide in relation to Labelagesolutions.com Services.

- Automatic Information: Labelagesolutions.som automatically receive and store certain types of information when you use Labelagesolutions.com Services, such as information about Users use, including User interaction with content and services available through Labelagesolutions.com Services. Like many websites, Labelagesolutions.som use “cookies” and other unique identifiers and obtain certain types of information when Users web browser or device accesses Labelagesolutions.com and other content served by or on behalf of Labelagesolutions.com.

10.5 Labelagesolutions.com processes Users personal information to operate, provide, and improve the Services that Labelagesolutions offer to its customers. These purposes include:

- Purchase and delivery of products and services. Labelagesolutions.com use Users personal information to take and handle orders, deliver products and services, process payments, and communicate with Users about orders, products, services, and promotional offers.

- Provide, troubleshoot, and improve Labelagesolutions.com Services. Labelagesolutions use Users personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Services.

- Recommendations and personalization. Labelagesolutions.com use Users personal information to recommend features, products, and services that might be of interest to Users, identify Users preferences, and personalize Users experience with Services. 

- Comply with legal obligations. In certain cases, Labelagesolutions.com have a legal obligation to collect and process Users personal information.

- Communicate with Users. Labelagesolutions.com use Users personal information to communicate with Users in relation to Services via different channels (e.g., by phone, email, chat).

- Advertising. Labelagesolutions.com use Users personal information such as Users interactions with Labelagesolutions.com site, content, or services to display interest-based ads for features, products, and services that might be of interest to Users.

- Fraud Prevention and Credit Risks. Labelagesolutions.com process personal information to prevent and detect fraud and abuse in order to protect the security of Users, Labelagesolutions.com, Company and others.

- Purposes for which Labelagesolutions.com seek Users consent. Labelagesolutions.com may also ask for Users consent to process Users personal information for a specific purpose that Labelagesolutions.com communicate to Users.

10.6 Transfers out of the European Economic Area: Whenever Labelagesolutions.com transfer personal information to countries outside of the European Economic Area, Labelagesolutions.com will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

10.7 Labelagesolutions.com doesn't sell products for purchase by children. Labelagesolutions.com have right to sell children's products for purchase by adults. If User is under 18, User may use Labelagesolutions.com Services only with the involvement of a parent or guardian.

10.8 When Users use any Labelagesolutions.com Service or send e-mails, text messages, and other communications from Users desktop or mobile device to Labelagesolutions.com, Users are communicating with Labelagesolutions.com electronically. Labelagesolutions.com will communicate with Users electronically in a variety of ways, such as by e-mail, text, inapp push notices or by posting e-mail messages or communications on the website or through the other Services. For contractual purposes, User consent to receive communications from Labelagesolutions.com electronically and User agree that all agreements, notices, disclosures and other communications that Labelagesolutions.com provide to User electronically satisfy any legal requirement that such communications be in writing.

11. Cookies

11.1 To enable Labelagesolutions.com systems to recognise Users browsers or devices and to provide Services to Users, Labelagesolutions.com use cookies. We use cookies and similar tools (collectively, "cookies") for the purposes described below.

11.2 Operational Cookies: Labelagesolutions.com use cookies to provide its services, for example:

- Recognising Users when you sign-in to use Services.

- Displaying features, products, and services which might be of interest to Users, including ads.

- Keeping track of items stored in Users shopping basket.

- Preventing fraudulent activity.

- Improving security.

- Keeping track of Users preferences such as currency and language.

11.3 Labelagesolutions.com also use cookies to understand how customers use Services so Labelagesolutions.com can make improvements.

11.4 Advertising Cookies: Labelagesolutions also use cookies to serve certain types of ads, including for products and services not available on Labelagesolutions.com and for certain ads relevant to Users interests.

11.5 Approved third parties may also set cookies when Users interact with Labelagesolutions.com Services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering ad content, including ads relevant to Users interests, to measure the effectiveness of their ads, and to perform services on behalf of Labelagesolutions.com.


12.1 Subject to User compliance with these Conditions of Use and applicable Service Terms and User payment of any applicable fees, Labelagesolutions.com grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Labelagesolutions.com Services. This licence does not include any resale or commercial use of any Labelagesolutions.com Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Labelagesolutions.com Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. 

12.2 All rights not expressly granted to User in these Conditions of Use or any Service Terms are reserved and retained by Labelagesolutions.com its licensors, suppliers, publishers, rights holders, or other content providers. No Labelagesolutions.com Site, nor any part of any Labelagesolutions.com Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Labelagesolutions.com express written consent.

12.3 Users may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Labelagesolutions.com without its express written consent. Users may not use any meta tags or any other "hidden text" utilising Labelagesolutions.com names or trademarks without its express written consent.

12.4 If Users use any Labelagesolutions.com Service Users are responsible for maintaining the confidentiality of their accounts and passwords and for restricting access to Users computer and Users mobile devices, and to the extent permitted by applicable law Users agree to accept responsibility for all activities that occur under Users account or password. Users should take all necessary steps to ensure that the password is kept confidential and secure. Users are responsible for ensuring that the details Users provide to Labelagesolutions.com are correct and complete, and for informing Labelagesolutions.com of any changes to the information Users have provided.

13. General Provisions

13.1 Subject to any Additional Agreements, the Terms constitute the entire agreement between you and Labelagesolutions.com with respect to and govern your use of the Site and Services, superseding any prior written or oral agreements in relation to the same subject matter herein.

13.2 Labelagesolutions.com and you are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the Terms.

13.3 If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.

13.4 Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such clause.

13.5 Labelagesolutions.com’s failure to enforce any right or failure to act with respect to any breach by you under the Terms will not constitute a waiver of that right nor a waiver of Labelagesolutions.com’s right to act with respect to subsequent or similar breaches.

13.6 Labelagesolutions.com shall have the right to assign the Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity. You may not assign, in whole or part, the Terms to any person or entity. 

13.7 These conditions are governed by and construed in accordance with the laws of Ireland, and the parties to these conditions submit to exclusive jurisdiction of the Courts of Ireland. Application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

13.8 If Users breach these Conditions of Use and Labelagesolutions.com take no action, Labelagesolutions.com will still be entitled to use its rights and remedies in any other situation where Users breach these Conditions of Use.

13.9 If you have any comments on the Services we provide to you, you may contact our customer service support line: support@labelagesolutions.com with any such feedback or questions.

Email: support@labelagesolutions.com

Returns Policy 

Your Statutory Rights & acceptance of these terms 

Our Returns Policy does not affect your statutory rights. By placing an order with L’Abelâge Solutions you are agreeing entirely to the Returns Policy stated in the sections below.  

Right to cancel 

You have the right to cancel within 30 calendar days without providing reason. 

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. 

To exercise the right to cancel, you must inform us of your decision to cancel these items by a clear statement via email to support@labelagesolutions.com (template below). Please ensure that all items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. Any items returned that do not meet the above listed requirements will be returned to sender and no refund will be issued. 

Please ensure goods are returned in sufficient and appropriate packaging as any damage to the product will prevent a full refund. Please ensure to quote your order number, failure to do so could result in a delay to your refund being processed.  Return goods to:- 

Matmar-line d.o.o. 

Brnčičeva ulica 13 

1231 Ljubljana Črnuče 


(L’Abelâge Solutions) 

Returns Email Template 

I would like to cancel and return my order of sale of the following goods: 

Ordered on: 

Order number: 

Name of customer: 

Address of customer: 

Items being returned: 

Effects of cancellation 

If you cancel, we will reimburse to you all payments received for the selected returned items. 

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. 

We will make the reimbursement without undue delay and not later than: 

(a)30 days after the day we receive back from you any goods supplied; or 

(b)(if earlier) 30 days after the day you provide evidence that you have returned the goods 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. 

You will have to bear the direct cost of returning the goods. 


Independently of a legal right of withdrawal, we grant you the right to return the goods to us within 60 days if the product does not meet your expectations.

The period for the money-back guarantee begins on the day on which you have taken possession of the product. The timely dispatch of the goods is sufficient to meet the deadline.

The goods must be returned to the following address:

Matmar-line d.o.o.


Brnčičeva ulica 13


1231 Ljubljana Črnuče




(L’Abelâge Solutions)



Returns Email Template 


I would like to cancel and return my order of sale of the following goods:


Ordered on:


Order number:


Name of customer:


Address of customer:


Items being returned:


Reason of return:*

*We would kindly appreciate stating your reason for return, to be able to provide you a better product in the future (not obligatory)!


The goods must be in their original packaging, complete and undamaged.

Money back guarantee can be exercised only once per client!

You bear the costs for the return of the goods.

Under the aforementioned conditions, we will pay you back the purchase price immediately and at the latest within fourteen days from the day on which we received the goods. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you.

The money-back guarantee does not limit your statutory right of withdrawal or any defect rights you may be entitled to.

My order arrived damaged? 


Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. We request that all customers check their order upon delivery and notify L’Abelâge Solutions of any damages within 48 hours of receiving your order. L’Abelâge Solutions cannot accept any liability for damages that are brought to our attention outside of this 48 hour time frame. 

Please attach any pictures you have of the damage to the email. A member of our team will review the details and offer the best resolution to resolve your query. 

Email – support@labelagesolutions.com 

There is a fault with my item(s)? 

As the consumer, you are the person responsible for noticing if there is a problem or fault with something you bought and you must act quickly to tell the business that you have found a problem. A delay in notifying the business may result in the conclusion that you have accepted the fault. 

Please notify L’Abelâge Solutions as soon as a fault is detected by emailing support@labelagesolutions.com. One of our customer service representatives will then be able to advise you further on the matter. Each fault will be assessed on a case by case basis. 

I’m missing an item(s) from my order? 

L’Abelâge Solutions must be notified via email of any missing items within 48 hours of receiving your order. L’Abelâge Solutions cannot accept any liability after this period. 

L’Abelâge Solutions cannot accept responsibility for any goods damaged or lost for customers who authorise the driver to leave in a safe place or with another party other than themselves. 

All skincare sets are inspected upon arrival to our warehouse however, in the unlikely event the customer receives a skincare set with a missing item, the whole skincare set, inclusive of all its contents, unused & unopened where possible, must be returned in its original packaging prior to a replacement or refund being issued. 

My order hasn’t arrived? 

In the case of a parcel being returned to L’Abelâge Solutions due to the courier failing to make contact with the customer, a re-delivery fee will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-dispatching, the original postage and packaging cost covered by L’Abelâge Solutions will not be refunded. 

In the unlikely event that your order has not been delivered, you can contact support@labelagesolutions.com and we will escalate the issue for you. 

All missing deliveries must be notified to L’Abelâge Solutions within 7 days from the date of dispatch. Any missing deliveries outside of this timeframe cannot be replaced.  

I've received the wrong item(s) in my order? 

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. 

All incorrect orders must be brought to L’Abelâge Solutions's attention within 48 hours of receiving your order. All incorrect items must be returned to L’Abelâge Solutions unopened and unused in order for the correct item to be sent out. By opening and using the incorrect item(s) L’Abelâge Solutions will see this as an acceptance of this incorrect item(s) and no replacement item(s) will be sent out.  

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. 

Email – support@labelagesolutions.com 

My skin has reacted to the product(s)? 

L’Abelâge Solutions cannot accept responsibility for any product reaction. 

It is important to always ensure to read the labels for ingredients prior to use as these may vary to those listed on the site. 

Always ensure you read the labels for ingredients and directions of use for all our products and samples to prevent an allergic reaction. We recommend a patch test to be completed prior to proceeding with full application. If an allergic reaction occurs, please seek medical attention and advice and discontinue the use of the product. 

For further assistance on any reactions experienced please e-mail support@labelagesolutions.com. 

In some cases we may accept returns of products where you have experienced irritation or allergic reaction. If this occurs, please contact us so that we can determine the nature of the problem. Allergy returns must not be more than 20% used. For returns of this type, we will need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary. 

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason. 

Do I have to return any free product(s) I received if I return my order? 

Yes. If you qualify for any of our free product(s)/sample(s) as part of a promotional offer and have received these as part of your order then they must be included in your return. If you fail to return these free product(s), a full refund will not be authorised. 

How to arrange a return 

Please contact our Customer Service team to arrange your return. 

We will need to know your order number, the item/s you want to return and the reason for return. Upon receipt of these details we will provide you with all the necessary information to arrange the return. 

Please package the item securely and ensure a copy of your order confirmation email is included inside. 

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. 

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. 

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods. 

We will not refund postage costs to return any item due to reported fault where no fault was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. 

Returns address: 

Matmar-line d.o.o. 

Brnčičeva ulica 13 

1231 Ljubljana Črnuče 


(L’Abelâge Solutions) 


Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed. 

All prices are quoted in euro and include VAT (where applicable) at the applicable current rate chargeable in the local country for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. 

Delivery Terms & Conditions 

Delivery is free of charge worldwide. Delivery is free of charge worldwide, except we don't deliver to the following countries: SLO, HRV, CZK, PLN, SVK, UAE.!

All delivery charges are subject to change and delivery is subject to credit card authorisation and stock availability. 

We cannot accept any responsibility for late deliveries due to circumstances outside of our control, we will do our best to inform you of any unexpected delays. 

Please allow up to 5- 7 working days during sale periods. 

Delivery times are based on orders placed on business days. Orders placed on Saturday or Sunday will be processed the following working day. 

Stock levels may vary from the time you place your order to the time it is processed. 

If the item is out of stock by the time your order is processed, you will receive an email with the option of a refund, replacement product or to wait for your product to be restocked. 

All orders are dispatched in plain brown boxes for discretion. Some of our larger orders may be shipped in boxes which may display our logo. 

Labelagesolutions.com cannot amend your delivery details once your order confirmation is received. Changes must be made through delivery service provider once you receive your confirmation email from the service. 

Products cannot be amended on your order once payment has been made. 

Special Offers 

Multiple coupon codes cannot be used in conjunction with each other. If you attempt to input more than 1 coupon code, the system will automatically remove the first one that was inputted. 

Coupon codes offering discounts will not automatically add to your cart unless otherwise stated. 

Free gifts will not be permitted for orders made during any of our sale periods. 

The newsletter sign up discount code is applicable to full priced items only. 

Coupon codes cannot be used when purchasing e-Gift Cards. 

Any valid coupon codes available when re-deeming the e-Gift Card can be used. 

Minimum spend advertised to claim free products must be met. 

The price is the final purchase price after any other discount codes are applied and that are permitted by labelagesolutions.com. If this is not met the coupon code will automatically be removed from your shopping cart without any notification and will not be included in your order. 

Only one coupon code can be used at any one time so if you wish to use multiple coupon codes, separate orders must be placed. 

Coupon codes offering free gifts will become invalid once stock is no longer available. This applies to our limited offers. 

L’Abelâge Solutions reserve the right to cancel, amend and/or refuse the use of promotional coupon codes at any time without prior notification being issued to the customers. 

Minimum order values apply to single orders only. 

Coupon codes apply to full price items only unless stated otherwise. 

Coupon codes must be inputted prior to payment to avail of discounts/free products. 

Email requests to apply coupon codes after order has been placed will not be accepted. 

The value of the gift or free product received cannot be converted back to cash, credit or exchanged. 


Whenever you submit a review or make use of another feature that allows you to upload material to the Online Store, or to make contact with other users of the Online Store, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, that such post shall not breach or infringe the rights of any third party and you indemnify us for any breach of these warranties. 

Any material you upload to the Online Store will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. 

We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Online Store constitutes a violation of their intellectual property rights, or of their right to privacy. 

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Online Store. 

We have the right to remove any material or posting you make on the Online Store if, in our opinion, such material does not comply with the content standards set out above. 

Privacy Policy 

We will only use your personal data as set out in our privacy policy https://labelagesolutions.com/privacy 

Changes to Terms & Conditions 

We reserve the right to change these terms and conditions at any time but will notify you in advance of such changes. 

Law and Jurisdiction 

These terms and conditions are governed and shall be interpreted in accordance with Slovenian Law and shall be subject to the non-exclusive jurisdiction of the courts of Slovenia. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception. 

All rights reserved © 2024 | MATMAR-LINE d.o.o. , Brnčičeva ulica 13, 1231 Ljubljana Črnuče, Slovenija

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